24/7 Rapid Response

RC Services is led by one of the most experienced transportation claim teams across the US. Our team is reliable and experienced. Moreover, our highly competent transportation claim professionals, comprised of both staff and associated adjusters, are trained to be flexible, resourceful and always act in your best interests.

Our trained team specializes in transportation claims throughout the continental US and are active TIDA, DRE and ATA members. In addition to providing high value services, we offter low-cost solutions that allow you to control cost by utilizing our in-place regional claim resources.

Why RC Services?

Our rapid-response team has specific and vast knowledge of federal and state laws including, but not limited to, bobtail coverage, placard/vicarious liability, spill clean-up exposures and protocol, joint & several liability issues, among other areas. Our team is well-established in the trucking community handling multiple S.I.R. and transportation clients.

• Our team is trained on all aspects of your trucking liability claim requirements.
• Our experienced adjuster team and state-of-the-art technology will already have your company information and protocols, as the chain of command and information flow is already configured.
• The three phases of the Rapid Response Include:
  • Phase One: Get rapid response personnel in place to complete evidence collection and scene preservation.
  • Phase Two: Clean-up of accident site, storage of equipment, completion of scene investigation, crisis communications, brand preservation, and investigation and handling of all claimants and witnesses.
  • Phase Three: Analysis of all collected evidence and preliminary determination as to liability and damage exposure.

If warranted, dispatch of field adjusters, reconstructionists, and through our lead counsel, dispatch a local lawyer to the scene:

• Email reporting from scene of accident
• Email status reporting every two (2) hours until site investigation is concluded

RC Services claims management approach consists of the administration of all claims including:

• Owner-management supervision on a day-by-day basis
• Provide regular communications, including safety/risk management meetings
• Provide comprehensive claim reports to enable Insureds to monitor claims
• Provide additional ancillary services to ensure the effective and efficient handling of all claims, including other coverage, contribution, third party actions, off-sets, etc.
• Provide on-line access to claim system on a 24/7/365 basis

An overview of our Rapid Response Protocols is attached hereto as Appendix # 1 (RRT Protocols).

Shock Claims

In the event of a fatality, multiple injuries, or collisions garnering excess media attention, we can provide crucial assistance to claims managers by sending in a safety engineer to perform a post-collision motor carrier audit. The purpose of this visit is to determine if any "hidden agendas" exist that might increase the value of a claim. This critical part of the collision analysis includes a thorough review of the Safer and SMS profiles and a structured questionnaire with a review of:

• DOT Accident Register
• Driver logs and Supporting Documents
• Safety orientation, hiring, and supervision
• Driver qualification file and vehicle maintenance and repair records

Our communication is constant: we are available 24/7 at 800.478.4707 and you may have 24/7 on-line, real time web-based access to your claim information. Moreover, you can reach our Rapid Response Team anytime.